Complaints Procedure

Complaints Procedure

Complaints Procedure

At Bob On Comps, we aim to provide a fair, transparent, and enjoyable experience for all players.

If you are unhappy with any aspect of our service, please contact us at:

📧 info@boboncomps.co.uk

Please include as much detail as possible so we can investigate your concern fully.

We aim to acknowledge your complaint within 48 hours and resolve it as quickly as possible

All complaints will be reviewed fairly and we will aim to resolve them as quickly as possible.

If you are not satisfied with the outcome of your complaint, you may seek independent advice from organisations such as Citizens Advice.

We take all feedback seriously and use it to improve our service.

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